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CBS 2 - Search Results

The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

Healthcare Website Rollout Misses the Mark

CEDAR RAPIDS, IA (CBS2/FOX28) Even for people who arent tech experts, its easy to see that the Healthcare.gov website rollout has been a technical nightmare.

At first glance for Eric Engelmann, the President and CEO of Geonetrics, a company that specializes in making Healthcare-related websites, it wasnt so bad.

"It's straight forward, said Engelmann. So far, it's real clear what's happening."

But once you get past the opening screen, thats where the trouble starts. In October, we followed one Linn County resident as it took her nearly the entire month to get signed up because of technical glitches along the way. She ultimately gave up on the website and finished the process over the phone.

The Obama Administration blamed heavy traffic, as many as 1 million users at a time. More recent reports claim that as much as 40 percent of the programming needed to make the Exchange work hasnt even been built yet, and wont be ready before the New Year.

"There's some complexity with building things that big but there's lots of people who build applications that can handle that kind of traffic, said Engelmann.

He says if it were his project, he would have introduced it differently.

"We would have focused on doing it in small pieces, one step at a time if we could have done that, said Engelmann.

He says a state-by-state rollout, for example, probably wouldnt have overloaded the system like it did on October 1st, giving experts time to fix the bugs.

"Video games have that as well pretty commonly where they roll it out and there's subsequent patches really quickly as they iron out last minute issues, said Engelmann.

But so far, thats a game Healthcare.gov is losing.
 
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