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U.S. Cellular Center Accessibility
CEDAR RAPIDS, IA (CBS 2/FOX 28) -- When Cindi Ohrt decided to take her family to the circus this past weekend, she never thought the greatest feat she'd encounter was getting around the U.S. Cellular Center.
I just feel like it should be accessible for all people, no matter what their mobility issues may be, Ohrt said.
For Ohrts daughter Charlotte, that issue is Muscular Dystrophy.
When her family entered the Cell Center through the parking garage, and tried to make their way to the floor for a pre-circus show, the problems began.
The first attendant she spoke to said she couldn't help them find an elevator. As for the second attendant...
She said there wasn't a public elevator for you, Ohrt said.
After some hesitation, the attendant brought her to the elevator, and to the floor level. However, the problems came around again after the show. When it was time to go back up to her car and the garage, Ohrt got the same frustrating response - no elevators.
I was just frustrated because we did ask for assistance and no one seemed to be able to guide us, Ohrt said.
The Cell Cellular center maintains that they are fully accessible.
We try to be in the right place at the right time to accommodate our patrons, said Sharon Cummins, interim Executive Director of the U.S. Cellular Center.
Cummins says the elevator is for public use, and they have the people on staff to help with that. The issue may have been communication on the part of staff as they try to get used to a new building.
We look at every one of these experiences as a learning opportunity for us as well, Cummins said
Ohrt says overall, she expects more from a venue that size.
It frustrates me that they're using that excuse.
Ohrt says clearer signage for disabled access would help at the center. Cummins says they will look at Ohrt's complaint as they evaluate how to improve the experience for others and avoid that mistake in the future.