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Cable/Phone Problems Caused By CR Power Outages

CEDAR RAPIDS, Iowa (CBS 2/FOX 28) -- Post storm and no power was not the ideal situation in one Cedar Rapids neighborhood on the southwest side.

"Can't believe how lost you are without it, right?" George said.

"Groceries are probably going rotten here. Phone's dead. Laptop's dead, everything. You can't do anything really," Danyelle Foreman said.

Danyelle and her neighbors lost power late Sunday night and are being forced to cope with parts of her life that just aren't there anymore.

Some like Karen and Lee Burkle are able to keep the lights on with a generator. Even still, communication with the outside world has been tough.

"Phone's been in and out," Karen said.

"Landline was down," Lee said.

Not only the phones, but most cable and Internet went down with the power.

"Well, what the hell is there to do?" Lee said.

"I absolutely hate it. I'm really stuck alone with absolutely nothing," Danyelle said.

About half of Mediacom's customers in Eastern Iowa lost service at one point.

"I guess it is first-world problems, because of where we've gotten to with technology," said Doug Frank, Mediacom Group vice president.

Frank does promise that service will be restored to customers soon.

"It used to be, if your cable service was out, go do other things. Now, your other things are what you would go and do," Frank said.

In the meantime, guys like Garry Phelps will always have the upper-hand when the power goes out.

"Amateur radio. Ham radio, yeah," Garry said.

Mediacom said it will deal with the large areas first and move to individual customers after that, so if your line was actually broken, be sure to call it in.
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